Here is a list of different errors that may occur when attempting to load a game, and possible actions to resolve them. Please read this first and attempt the suggestions.
If your game still won't load afterwards, then please make a reply post afterwards explaining your issue.
Make sure to post the game number(s) of the affected game(s)!
- Game won't load / Stuck at connecting / Cannot update Java
-] First, try to clear your Java cache
-] Next, make sure your Java is up to date
-] Delete your %temp% folder:-] If none work, reply with java console report.1) WinXP: Click on "Start" -> "Run" -> enter %temp% and click ok.
Win7: Click on "Start" and type %temp% into the search panel and hit enter.
2) A folder opens and you have to search for 2 folder:
- supgame_xxxxxx (xxxxxx is the game id of your game)
3) Delete those folders (if you want delete all supgame folders).
4) Close and restart the browser, open your game and it should now work.
-] (optional) In some rare cases, you might need a clean install of Java.
- Errors 1 & 5
Error 1: $(launcherID).kickOff is not a function
Error 5:Object #<an object> has no method 'setAttribute
You simply need to clear your browser cache and then restart your browser to resolve.
- Please check your firewall error
Finding an answer. Current suggestion it to just try the suggestions for stuck at connecting. This issue tends to resolve itself after a small amount of time anyway.
- Checksum Error
Post in main thread.
If your Java console report contains the above; the problem is that the .jar files aren't completely downloaded. This has to do with the individual internet connection of the user. Only very few users are affected but we can't do anything for them. They just have to try over and over again. In the German forum, this worked for them after a while.Code:ClientLauncher[22:13:04:264]: got a different checksum:f704fb17ceea930ce2a665882d2774d1 ClientLauncher[22:13:04:264]: retrieving version info at http://www.supremacy1914.de/supcodeb...?1301598784264 ClientLauncher[22:13:05:075]:checksums don't match. expected: ce863bb1412ab5cf93a4f9219c7ad0f2, actual: f704fb17ceea930ce2a665882d2774d1! try again
- Perform a clean installation for Java
You have to completely delete Java from your computer (through control panel-
remove programs) and then go to Java main site and download latest version.