We have a known problem which hugely influence paid options - HQ.
People mostly buy HQ because of building queues but they refuse to work if you order things in advance not having enough resources
this makes your building queue stack in every single town till you adjust them manually
it is the simplest example of things for which you paid and never received. It is like buying Netflix which is only watching when your neighbors are not watching too.
Problem is know - when can we expect someone will take care of it?
I remind- this is a paid future, paid with real money and still not fixed. This should be a top priority, critical bug.