This is more to Bytro and a team.
In sucesfull games people know for what have they been warned, banned, punished.
It happens here that I am banned but I cannot learn from that mistake as having mutiple maps in mutliple MMO games, together with family life and professional life does not allow me to remember everything i have done, wrote or read.
Can we please help both sides and quote articles/messages so punished user see waht was wrong . Then memorise it and do not do that thing again?
By banning people without showing evidence you create confusion or anger. Depending on the player.
If I would write to you mod that you were banned in New World Empires for breaking Terms of Service insulting other player or spoiling his fun time - will you remember what have you written or when?
Also- make kayako task messages longer because if I am reporting 2-3 bugs and hen someone responds to me without quoting my message I find it almost imposible to remember waht I wrote long time ago. I do nto have kayako to check original message or I cannot check it in Outbox.
Plz be reasonable and rememebr we are also volunteers and noone pays us for playing it
and some even pay to make that game running - sponsoring servers,updates and you position in a team ( HQ +GMs)