SUBMITTING A REPORT TO THE SUPPORT TEAM.

  • Please use the following steps to make reports.


    ON DESKTOP


    Click the settings wheel on the right hand side of the screen





    and click settings, then report.

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    Chose appropriate "request type"

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    General Question

    Bug Report

    Game not loading

    Combat/gameplay problem

    Interface/menu problem

    Profile/website problem

    Server/Game performance

    Payment Issue

    Purchased item not received

    User report



    ON MOBILE


    Click the more icon


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    and then report bug.


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    Making the Report

    In the Request Subject box type the overall subject of the report;
    Multi, newspaper/message swearing, "Something" Bug/issue etc...

    In the description in the following manner


    Game Number

    Accused User Name and country (if you are reporting a player/s)


    Then a description of the problem:-


    If it is a ingame message or a newspaper article try to copy and paste into message, also give the day/date of the message. (also if multi messages don't send individual reports, ONE report is enough for us to get onto it and deal with the accused, just copy a few of the "offending" messages from that player)


    If a suspected Multi account please also include the other name(s) and country(s) and a reason why you think they could be a multi account.


    Don't make the message to long, we would rather get into investigating if they are or remove the offending article as quickly as we can.


    Giving a long winded message will keep us occupied for to long and delay in our investigations.

    Also taking screenshots and adding in the report will also help in investigation.

    You can make reports in the forums Bug Reports & Issues. However!, Payment Issue, Purchased item not received and

    User reports are not allowed in forums as it contains private information and to prevent which hunts/blacklisting.



    Now that you all know how to fill a report please take you time and do not flood us with fake/spam reports, a lot of answers to question can be found in the forum.

    https://forum.supremacy1914.com/forum/


    Even look at the game manual. a great source of information

    https://forum.supremacy1914.com/index.php?game-manual/


    and for all those niggle questions try our FAQ section

    Supremacy 1914 Support

    where you will be surprised that someone has already asked that question!!


    Also a great community section

    Supremacy 1914 Community

  • Edwylm

    Closed the thread.
  • Edwylm

    Changed the title of the thread from “TO SUBMIT A REPORT TO THE SUPPORT TEAM.” to “SUBMITTING A REPORT TO THE SUPPORT TEAM.”.