A rant from an old player upset with multiple accounts and the staff's inefficiency in punishing them

    I am very dissatisfied. A few days ago we reported this player's multiple accounts and there was no response or penalties. I predicted via email exactly what this player would do with his multiple accounts and the game administrators did nothing even though he did exactly what I predicted with the fake accounts. It is becoming unsustainable to play Supremacy, almost every round there are players with more than one account, and in this case there were several accounts! Finland, Northern Russia, Ukraine, Romania and Poland, all one player! And I have serious reasons to believe that EGYPT and SAUDI ARABIA are also the same player, incredibly even knowing about the Finnish player's frauds, the Egyptian did not report him and on top of that he is sharing the map with him even though he is part of my coalition. Notice the pattern! In all of his fake accounts, the troops from the country with the fake account "commit suicide" by throwing themselves at another country and a few hours later he enters the country that is unguarded or with very little garrison. It is impossible that they do not see this! This player barely has any infrastructure, doesn't know how to play the game, and how is he ranked 9000? Look at his data. For the love of God, do something, not just in this round, in all of them. Take the reports of multiple accounts seriously, otherwise you will lose serious players who have been around for many years, like me, who is already starting to regret having bought goldmarks in the past, since the game doesn't respect me as I respect the game. He admitted to having used 11 multiple accounts. ELEVEN! And some have become active again now that we found out. We have screenshots and they have already been forwarded in the report. My ally questioned him and the CERTAINTY of his impunity made him admit it. And I know he will not be punished, if he is not punished I will leave Supremacy. My little faith in the administrators of this game will run out if we don't see something being done about it. Vanito84 ID: 73493151 GameID where the incident occurred. 8903177

    hello Gardem__

    Thank you for reporting this case to us. I can see that you did receive a reply the day after we received your report. Your report was investigated. If you are not happy with how it has been handled you can always reach out to support in game, or reply to the message you received from the Game Operator saying that you wish for the report to be investigated again, which will result in a second investigation by a different Game Operator. You can add any extra evidence you have since your last report there too.

    Hello, how are you? I received a standard message and the so-called "investigation" did not result in any harm to the player, since it was done 11 days ago. I don't know what level of competence or blindness the game moderators have, because it is impossible not to be noticed as having multiple accounts for this player. IMPOSSIBLE! And even more so now that he admitted to having 11 multiple accounts. So please, don't come to me with standard messages saying that my "request was met" because we know it wasn't. The game community knows that it wasn't met and that we are not met in this regard, I have read offers of similar reports here on this forum, so please follow the rules.


    Oh, and about sending the new evidence to your team, it's already been done. But if this type of evidence is needed for your moderators to understand that a player has multiple accounts, the game will be doomed to failure! Because we had to get a CONFESSION from the player about his multiple accounts. Respectfully, spare us this standard chatter and please resolve this!

    Hello, I am well, I hope you are too?

    The reply you received is the standard message when a GO investigates a report, and there is never a follow-up communication to this message as we cannot discuss the outcome of an investigation due to privacy laws. This was mentioned in the reply you received. The investigation took place and was concluded around the time you received the message. No action was taken due to a lack of evidence to support any action. As I am sure you can understand, we cannot ban players from rounds without sufficient evidence that any rules were broken. This is why I asked that you reply and ask for it to be investigated again, as more time has passed there is a higher chance that there could be sufficient evidence now. Once a case has been closed, it is not re-opened unless requested, which is why if you are unhappy with the outcome of an investigation, you need to ask for it to be looked at again.


    We take multi accounting very seriously, and look into these reports as soon as possible. When you make a report, you only need to provide us with the game ID and suspected players ID(s) with a brief description of why you suspect cheating. All evidence needed to take any action can be found by the Game Operator investigating the report. We usually investigate reports within 3 days, and we're sorry if this sometimes takes longer, but sometimes we just receive too many reports to handle at certain times. If there is enough evidence against the player, they will be removed from the round and if they are a repeating offender their account will be suspended. You can see if someone has been banned in the newspaper, or you will notice they have turned into AI. If they are not removed after an investigation it is due to a lack of evidence. In cases like that, you can always request that it be investigated again.


    I hope that this clears everything up for you, and that you have a pleasant day!