Lost, I think the hierarchy is failing within Bytro. The frontline being Mods and GOs are beating their heads against a wall trying to deal with everything from Newbies not bothering to read any rules and asking the same question over and over to legitimate complaints or bug reports that seemingly never get fixed. The Devs are too busy coming up with "new ways" to increase gameplay (ergo get players spending) to even bother to fix the current product.
What you're seeing is the evolution of software. Remember back when someone like Microsoft would test a product or OS for many months with Beta testers BEFORE releasing it for sale? NOW they get it out there as quick as possible and use the unsuspecting public as their Beta testers. Same thing here with Bytro.