Lets just say we do have multiple ways of determining if a player uses multiple accounts or not. There are of course people who play via the same network but that hasn't lead to a situation where they couldn't play in case they really were geniuinely 2 different people.
I would love to hear about that, me and my dad play together since we started this game 3 months ago. 3 days ago I was banned by the automated bot because we connected from the same wifi when I visited my dad's house.
I reported the situation both to the italian and english team, the english mod guy understood the situation we were in and he said he could do nothing to help reverse the ban for that game but he would try to look into it to make sure it won't happen again in the future. The italian guy treated me like a complete retard saying I was using multiple accounts, ignoring everything I explained to him about the fact that we use different devices, we have different payment systems for the store, we are playing with a group of players we won our last game with and they know we are father and son playing together.
The italian mod even told me we can play together on two DIFFERENT games after that I made a sarcastic comment on the likes of "wow, thank you! I just started to play this game (Supremacy) with my dad so we can play on different games". Then the petty mod banned my dad's account from the same game while he was explaining the situation to the other players of our coalition in chat and sent me a message that he was deleting my multiple () accounts in 48h.
While I was writing a response to make him see reason I was sent to the main page of Supremacy, logged out of my account, locked out. Everything else is history as they say, I sent a claim on every purchase made on Supremacy and waiting for the response, will do the same with my dad's account as soon as he's banned. Because I have no doubt he will be banned soon.
Now, what can we do to prove we are actually 2 guys trying our best to enjoy the game even when a mod that should try his best to solve the customers problems is doing his best to sabotage said customers?