For starters, moderators do not and can not enter games as they do not have that ability. It requires a Smod or a GO to do that.
If you have submitted a formal request for service, then those that have reviewed the request are qualified staff and will act in accordance to the Terms of Service and internal responsibilities and requirements. To simply pop off because you are being beaten, perhaps badly, is not the concern of the staff. Learn to play better. To suggest staff are doing things to your account that are beyond their ability, without any proof, or understanding as to how the system works, is degrading to those that attempt to help with such issues.
Submit a formal request for service. If you need help, I will provide it as follows:
You can report multi accounts at: [email protected]; what you need to list is 1. The name of the game is in the subject line. 2. The usernames/User ID of the players you'd like to report in your message. 3. The game ID at the end of your message.
To report an issue in a game or game related:
For mobile at the bottom right ''more'' button and then support request, for PC you can do that by clicking settings top right.
There is also this:
look up bytro.helpshift.com