Hello!
Game - Supremacy 1914
Game round ID - 7726807
Earlier on the forum I saw information that technical support responds to complaints to the address [email protected] within 72 hours.
Last time I sent requests for checking accounts on October 10 and 11. As a result, the request was processed on October 17.
15 accounts were banned on the card!
15 players on the map for 100 players.
At least 15% of multiaccount players is a lot. And the game support needs to "work" this. But it's not even about that right now.
I thank the support for the work done. But I want to note that the reaction was too long.
On the same map I found a few more pushing or multiaccounts.
I decided to repeat the experiment.
I sent a request to check the accounts for "pushing" and "multi".
The reason for "multi" requires verification (evidence). In the description, I pointed out that the alleged sub-account itself declared war when the "puppeteer" player stood up in its provinces. But here you need to understand the support.
The reason for "pushing" included a description and screenshots of receiving a large amount of resources from some of the 15 banned players. In this case, there is no doubt about the "cheat".
The request for verification was sent on October 19.
Today is the 24 October. The request was never processed.
I believe that the reaction to the players requests to the mail [email protected] should be processed faster. At least 72 hours to play at a normal speed.
Is it possible to speed up the processing of requests in the future?