Please use the following steps to make reports.
Click the settings wheel on the right hand side of the screen
and click settings, then report.
Chose appropriate "request type"
Game not loading
Purchased item not received
Click the more icon
and then report bug.
Making the Report
In the Request Subject box type the overall subject of the report;
Multi, newspaper/message swearing, "Something" Bug/issue etc...
In the description in the following manner
Accused User Name and country (if you are reporting a player/s)
Then a description of the problem:-
If it is a ingame message or a newspaper article try to copy and paste into message, also give the day/date of the message. (also if multi messages don't send individual reports, ONE report is enough for us to get onto it and deal with the accused, just copy a few of the "offending" messages from that player)
If a suspected Multi account please also include the other name(s) and country(s) and a reason why you think they could be a multi account.
Don't make the message to long, we would rather get into investigating if they are or remove the offending article as quickly as we can.
Giving a long winded message will keep us occupied for to long and delay in our investigations.
Also taking screenshots and adding in the report will also help in investigation.
You can make reports in the forums Bug Reports & Issues. However!, Payment Issue, Purchased item not received and
User reports are not allowed in forums as it contains private information and to prevent which hunts/blacklisting.
Now that you all know how to fill a report please take you time and do not flood us with fake/spam reports, a lot of answers to question can be found in the forum.
Even look at the game manual. a great source of information
and for all those niggle questions try our FAQ section
where you will be surprised that someone has already asked that question!!
Also a great community section