I would like to suggest to Bytro to take a closer look at the "German Law" https://en.wikipedia.org/wiki/Strafgesetzbuch_section_86a which governs this gaming platform, and to honestly investigate how they might modify some of their policies to better serve the community in relation to transparency and expectations players have.
Clear and straight boundaries on what is considered as cheating and how the punishments are dealt out to those players which habitually cheat the game and thereby ruin the experience and fun for the rest of us.
Bytro should invest resources to fix the MAD system dis-allowing and catching multi accounts so that players would gain some confidence in the game again, knowing it is not being seeded with cheaters. (Multi accounts)
As a player the generic predefined responses received from Bytro team when filing a report is not satisfactory. Moreover the response does not in any way tie to or indicate what the report was about...
This is an obtuse policy application and has nothing to do with the deouncing fascism or nazi glorification . Bytro could easily have better transparency without violating such German restrictions. https://en.wikipedia.org/wiki/Strafgesetzbuch_section_86a
Kind Regards, Hastings TNT